Frequently Asked Questions

  • What is DNA?

    What is DNA?

    The Deoxyribo-Nucleic-Acid is a long, complex molecule carrying information in the form of a chemical code and dictates how the body and cells should form.

  • What is the average turnaround time for testing?

    Do the Lab have a service agreement?

    Yes, you can find it here IQDNAServiceAgreement

  • Does the lab have a service agreement?

    What is the average turnaround time for testing?

    2-5 business days after we receive the samples

  • How do I get my results?

    How do I get my results?

    Results will be available at your personal account www.iqbirdtesting.com/my-account

    You can check your order, download certificates and reorder test at your account. iQBirdtesting does not mail or email any results, all results are available on your personal account. 

  • My test result came back as “No Result” — what does this mean?

    My test result came back as “No Result” — what does this mean?

    There was not enough DNA available on the sample for testing. Our laboratory will test your samples 3 times before sending you a No Result answer. There is no cost to retest – just send a new sample and we will perform a new test at no additional charge.

    iQBirdTesting will not make any refund on samples that did not contain enough DNA. Sample collection is customers responsibility.

  • How can I pay for my testing?

    How can I pay for my testing?

    Payment can be made by PayPal (www.paypal.me/iqbiotech), or with money order and check payables to IQBIOTECH

  • How do I get my account number?

    How do I get my account number?

    Just give us a call +3057771751 or email us to info@iqbirdtesting.com.

  • How should I ship my samples?

    How should I ship my samples?

    Regular mail is fine. However, if you are working with a limited amount of time, please send them via overnight mail. Blood vials should be shipped in a padded envelope or box.

    Our mailing address: IQBIOTECH 1951 NW 7th AVE Suite 160-316 Miami Florida 33136

  • I left my sample out in a hot car all day. Is my sample still good?

    I left my sample out in a hot car all day. Is my sample still good?

    Possibly, however exposure to heat and sunlight can degrade DNA over time. It’s best to store samples at room temperature and out of direct sunlight.

  • How much blood is needed?

    How much blood is needed?

    Generally, 20-50ul (1 or 2 drops) of blood is sufficient for DNA bird testing.

  • Do I have to fill in the entire circle on the blood card?

    Do I have to fill in the entire circle on the blood card?

    No, we only need one or two blood drops.

  • Which is more reliable, blood or feather testing?

    Which is more reliable, blood or feather testing?

    DNA remains the same regardless of where it is extracted. Both tests are equally accurate.

  • How many feathers are needed for testing?

    How many feathers are needed for testing?

    We recommend sending 3-4 feathers plucked from the bird’s cloaca.

  • Are freshly plucked feathers necessary for accurate results?

    Are freshly plucked feathers necessary for accurate results?

    DNA takes an extremely long time to break down, however, testing is likely to be more successful if feathers are freshly plucked.

  • Can molted feathers be used?

    Can molted feathers be used?

    NO! We do not recommend sending molted feathers simply because they tend to carry much less usable DNA, and we want to be certain that the feather is from the bird being tested.

  • Will the feathers grow back?

    Will the feathers grow back?

    Yes. Feathers generally grow back in 4 to 6 weeks.

  • Does a bird have to be a certain age?

    Does a bird have to be a certain age?

    From birth to death, DNA remains the same across all species, so there is no age range for the most accurate results. However, we normally suggest waiting until the bird is 4-6 weeks old because it can be hard to collect enough blood from a very young bird. For feather samples, you will need to wait until the bird has developed secondary or contour feathers – usually around 4-6 weeks of age.

  • Can you test all species of birds?

    Can you test all species of birds?

    Not sure, but we have tested over 425 different species including virtually all parrots and parakeets. Please go to Species List to see if your bird is listed.

  • I need to have my bird tested, but I don’t know the species — can you still do the test?

    I need to have my bird tested, but I don’t know the species — can you still do the test?

    No, we need to know the species of the bird because we use species-specific primers in our tests.

  • I accidentally wrote the wrong bird species on the form. Will the test results still be accurate?

    I accidentally wrote the wrong bird species on the form. Will the test results still be accurate?

    Possibly. Call us immediately so that we can make sure the results are still correct.

  • Can you tell if my bird is a hybrid?

    Can you tell if my bird is a hybrid?

    No. There is no test currently available to determine if a bird is a hybrid.

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